Not perfect? Return it. We pay for the shipping back to us.
We strive for perfection and we think our standards are pretty high, but it’s your opinion that counts. If an order’s not up to your high standards, we’ll give you a full refund. Your products will arrive in perfect condition or we will replace them – period!.
Our guarantee and our no-hassle policies:
- 30 day return policy
- No return shipping cost – we’ve got that covered!
- No restocking fee
- All refunds issued back to original payment method
- Items must be returned in same (or similar) condition in which they were received.*
If you require additional assistance, our Customer Happiness Team would love to help! Contact a Customer Happiness Representative by phone at 1.800.516.1682 (M-F: 9am-11pm, Sat-Sun: 9am-5pm EST), email (Sales@novusbody.com), or Live Chat.
Shipping is not only free, it’s fast. Why should you expect less?
Once you press the “checkout” button, we get moving. Since our shipping department has its craft down to a science, we ship out your order the same day you place it. Place your order before 5 p.m. Eastern Time and once we verify billing and shipping information, we will carefully pack and ship your order the same day. Did we mention shipping is free?
Same-day shipping doesn’t apply if your order is placed over the weekend or on major U.S. holidays like Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. But you’ll get your order soon after.
Please note: orders placed over the weekend (Saturday and Sunday) will not be shipped until the earliest business day. Also, orders over $500 will require a signature at delivery.
Where we ship
Are you in Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands? Don’t worry. We ship to all 50 states and U.S. territories. We even ship to military postal addresses. We offer international shipping.
We try to minimize backorders as much as possible, but if your item is backordered, we’ll stay on top of it. We’ll notify you by email and will ship it as soon as it’s available, usually within a week or less. For more information on backorders please visit us here.
When you select our Free Shipping option, your order will arrive via the U.S. Postal Service or UPS, usually within 5-7 business days, ( We are known to under-promise and over-deliver). Delivery time varies, depending on the carrier and the destination. Don’t forget to allow extra time for weekends and holidays.
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